Refund policy

Return window

Request a return within 30 days after delivery. Items must be unused, unwashed, in their original condition, and returned with original packaging and any tags.

How to request a return

Email info@smuckersquilts.com with your order number and the item you want to return. Please wait for return instructions before mailing your item. Returns are accepted by mail at Smuckers Quilts, 117 N Groffdale Rd, New Holland, PA 17557, United States.

Damage, defects, or the wrong item

Contact us within 14 days of delivery and include photos of the item and packaging so we can help. We cover reasonable return shipping costs when the item is damaged, defective, or sent in error. This request does not limit rights under applicable law.

Return postage and refunds

For change-of-mind returns, you arrange and pay for return postage. There is no restocking fee. After we receive and inspect an eligible return, we issue the refund to the original payment method within 3–5 business days. Your payment provider may take longer to post the refund.

Order changes and exchanges

Contact us promptly if you need to change or cancel an order, or if you would like an exchange. What we can do depends on the order status and item availability.